What is PPPoE ?
PPPoE is short for Point to Point Protocol over Ethernet. This means that every piece of information destined for your machine is tagged coded and forwarded on a point to point basis thereby making the delivery accurate, precise and secure.

PPPoE is now the protocol of choice in system such as Windows Vista, Windows7,Windows 8. It also allows a wide variety of access devices to connect such as smart phones, game consoles, etc.


I am getting only 40 KBPS whereas I have subscribed for a 512 Kbps line ?

As per computer terms, 8 bits equal to a byte. Data transfer is measured in bits and Data storage is measured in bytes. This means that your line thickness is always measured in bits but the amount of space a downloaded file occupies will be displayed in bytes. The real reading of a 40 KB line is therefore 480 Kbps.


I connect at 100Mbps but get only 256 Kbps, why?

The 100 Mbps you see in the task bar is the handshake speed between your machine and our server. At our server level, we then throttle the bandwidth as per the package purchased by you from 64 Kbps to 1 Mbps or more. If you purchase a larger package more will be allowed over the 100 Mbps pipe from us to you


Will more Smartlink broadband users online slow down my connection?

More than the number of users online, it is the kind of applications that they use while online that influences the speed. So your speed will not be negatively affected just because you have many Smartlink broadband users online. But it will marginally decrease if all of them at the same time indulge in data intensive activities online.


What is the total cost I will incur to get a Smartlink broadband connection?

The total cost you incur to get a new Smartlink broadband connection includes the plan price, service tax and the installation cost. The installation cost for wired connection it ranges from Rs.850 to Rs.1200 approx. depending on the distance between your residence and our partners premise.


What are the documents to be furnished to get a Smartlink broadband connection?

· Passport size photograph

· Photo identity – Ration card/Passport/ Company Id /Driving license Address proof- Ration

card/Passport/ Electricity bill/ Rental agreement/ Telephone bill.

· Customer Application Form (provided by Smartlink)
The above documents need to be submitted to the Smartlink business associate along with the payment .


How will I know when my pack expires and account usage?

You will receive a call and a sms from the customer care team or you can visit .Put your user name and password provided by Smartlink Broadband.


Will my broadband get disconnected immediately after the due date or allocated data of renewal?

To enjoy uninterrupted connectivity from Smartlink broadband, you need to renew your account before the due date of renewal.


How can I change my broadband plan?

You can change your plan once your present plan expires. During renewal you can select the plan of your choice.




Error: 691 – Verifying User Name and Password

 # Renter username and password manually / Account has expired / Check that you are not using a new machine on a Mac locked account.

Error: 678 /651 – Remote Computer does not respond / WAN Miniport…
# Contact Smartlink Broadband Office.


Error: 692/678/651 – Network Cable unplugged

 # Plug in the Network cable into your LAN card. If error persists contact Smartlink Broadband Office.
Error: 769 – WAN Miniport does not respond / Remote Computer does not respond.
# Go to Network Connections/change adapter setting in Start Menu or under Control panel and there enable the LAN  card which will be currently grayed out.